Refund Policy

At Proxelytics, we strive to ensure our customers are completely satisfied with our premium proxy infrastructure. We understand that sometimes a service might not perfectly fit your technical requirements. Our refund policy is designed to be fair and transparent.

1. General Refund Rules

We offer a 7-Day Money-Back Guarantee for all new customers under the following strict conditions:

• You must request the refund within 7 days of your initial purchase.
• You must have consumed less than 1 GB of bandwidth. If your usage exceeds 1 GB, your payment becomes non-refundable.
• The proxy service must have failed to perform as advertised, and you must have given our support team a reasonable chance to resolve the issue.
• Your account must not be banned or suspended for violating our Terms of Service (e.g., fraud, malicious activity, DDoS, etc.).

2. Cryptocurrency Payments

Due to the irreversible nature of blockchain transactions and volatile exchange rates, all cryptocurrency payments (USDT, BTC, etc.) are strictly non-refundable. If you experience technical issues, we will credit your Proxelytics account with additional bandwidth to compensate, but we cannot send crypto back to your wallet.

3. Subscriptions and Recurring Payments

If you are on a recurring subscription plan, you are responsible for canceling your subscription before the next billing cycle. We do not offer prorated refunds for mid-cycle cancellations. Once a billing cycle has started and you are charged, that payment is non-refundable.

4. How to Request a Refund

To request a refund, please send an email to support@proxelytics.com from your registered email address. Please include:

• Your full name and account email.
• Your Transaction ID or Invoice Number.
• A detailed explanation of why you are requesting a refund.

Our team will review your request and typically respond within 1-2 business days.